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Everything we stock, listed by the room it goes in: bedroom, living room, patio and garden, and home office. Delivery is free across New Zealand on orders over $100 and $25 below that.
Frequently asked questions
Are the prices on this site the final price?
Yes. The price on the page is what you are charged at checkout, with no tax added. The only thing added is delivery on an order under $100.
Are the products new?
Yes. Everything here is new stock. Buying direct cuts the price, not the quality, and nothing on this site is used, refurbished or sold as seconds.
How do I know a piece will fit?
Every product page publishes the dimensions the supplier gives us, in centimetres. Measure the space, and measure the route the piece has to travel to reach it: doorways, stair turns and lift depths are what catch people out on a sofa or a bed frame.
Does the furniture need assembling?
Most of the range is flat packed and assembled at home. Where the listing describes what is involved, that is what is involved. Where it does not, the supplier has not given us assembly detail and we would rather say so than promise a tool-free build.
Can I order more than one colour or size?
Yes. Add one option to the cart, come back to the page and add the next. They are separate lines on the order and are picked separately.
What payment methods do you take?
Card through Stripe, and PayPal. There is no financing or instalment option.
What is your returns policy?
You have 15 days from purchase to return an unused item in its original packaging for an exchange or a refund. You pay the return postage using a tracked service, and a $39 per order packing and handling fee is not refunded. That is our own policy rather than a legal right: New Zealand has no statutory cooling-off period for an ordinary online purchase. A faulty, damaged or misdescribed item is a different matter entirely and is covered by the consumer guarantees under the Consumer Guarantees Act 1993, at our cost.
What if my order arrives damaged or faulty?
Tell us and we put it right at our cost, including the return postage, with no handling fee. Under the Consumer Guarantees Act 1993 you are entitled to a repair, a replacement or a refund depending on how serious the problem is, and that cannot be excluded by anything we write.
Why buy your furniture direct?
Buying direct is the whole reason the price on this page is what it is. Here is what that means in practice:
- No showroom markup: there is no shop floor, no showroom rent and no showroom staff sitting on top of the item. That is the difference you see in the price, and it is the only trick involved.
- One place for the whole room: bedroom, living room, kitchen, patio and garden, and home office, so a room can be furnished from one order rather than three.
- Published specifications: every piece lists the dimensions and materials the supplier publishes, in centimetres. Where a figure is not published we say so and invite the question rather than borrowing a number from something similar.
- Real customer reviews: every review on this site was left by a customer of this store, and all of them render on the product page rather than a chosen few.
Before you order
Furniture is the one thing worth measuring twice, so two minutes now beats a return later:
- Measure the space, then measure the route the piece has to travel to reach it. Doorways, stair turns and lift depths are what actually catch people out on a sofa or a bed frame.
- Check the option you are picking. Size and colour are separate lines with separate prices, and the figure next to Add to Cart is always the one you pay.
- Ask us first if anything is unclear. Email theteam@furnituredirect.net.nz and a person will answer, seven days a week.
Delivery and returns, plainly
Delivery is free across New Zealand on orders over $100 and $25 below that, in 5 to 7 days after a 24 to 48 hour handling time. Express Shipping is $25 on any order. No tax is added at checkout.
Our own change-of-mind window is 15 days from purchase on an unused item in its original packaging, with the return postage paid by you and a $39 per order packing and handling fee not refunded. Separately, and whatever we write here, the consumer guarantees under the Consumer Guarantees Act 1993 apply to everything on this site and cannot be excluded: a faulty, damaged or misdescribed piece is put right at our cost.